.JOIN OUR TRIBE! Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it to be fun for our customers and our teams. We are BetWarrior. We welcome passionate warriors and are currently looking for the Head of CRM.This role oversees all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.What you will do:Monitor relationships with existing customers through CRM systemsEnsure the CRM system provides an effective sales funnelDevelop and implement marketing techniques that will drive new customersSet specific marketing strategies to retain customersPlan and manage multi-channel marketing campaignsSuggest new methods to address customers' needsTrack marketing metrics and trends, like conversion rates and web analyticsAssist with organizing promotional events to reach prospective customersReview and select CRM software that meets our company's needsConduct market research to follow trends and competitionResponsibility for the CRM budgetOwnership and full management of the overall CRM and loyalty strategy to all sets of customersFollow internal processes and manage stakeholders to maximize the potential from the customer dataDefine measurable KPIs and regularly review campaigns against strategic objectivesMinimum Requirements:At least 5 years' experience in a Leadership role within the gaming industryAn inspirational leader of people and used to managing complex and innovative CRM strategies to a large audience baseExperience in the use of sophisticated multi-channel marketing solutions with practical working knowledge of targeting, dynamic publishing, journey building, triggers, sequencing, and A/B testingExperience of implementing CRM automation platforms e.G. XtremPushExperience developing and deploying CRM and Loyalty StrategiesExcellent stakeholder managementExperience of working with 3rd parties, e.G