Head of Client Relationship ManagementSpain, Latam, US, Offshore, IsraelMake a difference every day!
Invesco is driven by a pure focus on investment.
It's all we do.
We focus on doing work that matters and being a firm that gives a voice to every employee.
In fact, we make a promise to our clients and each other to create greater possibilities together.
We're looking for people who have fresh perspectives who can come together to share ideas, listen, and challenge each other to achieve better solutions for our clients.Your roleWe are looking for our next Head of Client Relationship Management for our Madrid team.You will be involved in providing general sales and technical support to head the CRM platform in the sub-region.
You will also be involved in:General Sales Support:Support all distribution and sales related activities every day to deliver the highest quality to our clients and progress accounts through the sales cycle.
Support local Sales to maintain sales budget records.Build and Strengthen Invesco's Key Client Relationships:Support, develop, and maintain individual relations with client organisations across the sales region.Sales Proactivity:Meet expectations around pre-determined targets and Key Performance Indicators (KPIs) and assist with achieving sales targets through the development and maintenance of close relations with clients.Systems and Record Keeping:Support all distribution and sales related activities every day to deliver the highest quality to our clients and progress accounts through the sales cycle.
Support local Sales to maintain sales budget records.Fund, Market and Industry Knowledge:Be point of contact for clients in relation to Product related questions.
Keep fully updated with regard to Invesco's funds, market views, and industry related topics.
Accurately and appropriately message the philosophy, strategy, process, and views of the Invesco fund managers.Campaigns & Events Management:Support, assist and/or manage marketing and client campaigns & events within sales regions.
This will include using initiative to build superior client events and functions, to drive attendance through written and verbal communication with clients.Sales Client Servicing:Oversee/manage the servicing of enquiries and problems for clients by collaborating closely with other departments and delegating responsibility for resolving the issues to the SMEs of the business.Client Retention & Concentration:Work closely with local sales to coordinate and oversee client retention plan and client concentration into products.Technical Support:Provide technical support to the sales team and clients as well as coordinating internal Functional support.Project Management:Project support and local coordination.Team Management:Coordinate, oversee, and coach the sub regional CRM Team.#J-18808-Ljbffr