.Head of Brand TrainingMadrid, ES, 28232Full TimeHead of Brand Training ¦ La Rozas Village ¦ Permanent Full timeSomething Extraordinary Every DayAs our Head of Brand Training you will be responsible for developing and supporting the Global Learning & Development Director. The Head of Brand Training will take robust, positive steps to drive training strategy that focuses on developing and driving processes and standards with our brands, with the purpose of driving the business performance through exceptional management and service levels.The Head of Brand Training is absolutely passionate about people, training, clienteling, hospitality, fashion, lifestyle and retail.This role is hybrid and you will be required to work onsite at La Rozas Village.What you will be doingDemonstrate an ability to develop strong relationships with others and leverage those relationships across the business by influencing leaders and managers to implement training programs that ultimately influence the overall performance of the business.Support the training and development department and provide direction to junior and new team members, enabling them to better execute their duties by sharpening their skills.Oversee the creation of content, e-learning, collateral and other training materials that will impact behaviour-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models.Drive the development of programs that incorporate overall business objectives and maintain interactive learning solutions that drive measurable results for the business.Build solid cross-functional relationships with departmental heads and management across the business, partnering with the Global Director of L&D to determine program priorities, roll-out plans, set program deadlines, and ROI analytics.What makes you special5+ years of hands-on delivery/design & development within a learning and development department.Proven track record in an established training department.Collaboration skills and the ability to contribute within a team.Excellent interpersonal and communication skills.Language skills essential: English and Spanish.Why we're exceptionalThe key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you'll receive a generous salary and we'll reward you through our Feel Good Programme which offers the following benefits:Lifestyle benefits including life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.Physical health benefits including private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations