Company Description
Red Points is the most widely used solution to recover digital revenue. Over 1,000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Be part of the change: join us on our mission to make the Internet a safer place!
Job Description
As our Customer Success Manager, you will be in constant interaction with our clients to provide the best customer experience and maintain our current churn rate (which is really low!). We are looking for a Customer Success Manager to help us strategically guide our SMB, MM & Enterprise customers based in German speaking countries to maximize the value from our product and enable them to achieve their business goals protecting their online revenues.
Responsibilities: Outcomes are driven: Own and manage a renewal book of business of customers and guide them to success on their journey with Red Points.Driving adoption: Actively monitor account adoption throughout the length of the relationship, ensuring high uptake of Red Points products.Renewals: Lead the renewal negotiation process directly with customers (up to the C-Suite level) and work on at-risk accounts to mitigate churn.Growing accounts: Identify and drive expansion and growth opportunities while strategizing and executing plans to earn additional spending from the customer.Advocacy: Advocate for product features and improvements as the voice of the customer and work cross-functionally with internal product teams.Domain knowledge: Develop a high level of knowledge and understanding of IP & Brand protection by keeping up with industry news, trends, and best practices.Qualifications
We are looking for candidates with the following qualifications:
Exceptional ability to build and maintain strong trusted relationships with customers.Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities.Impeccable engagement skills during onsite and virtual quarterly business reviews.A team player with a positive attitude and strong interpersonal skills.Ability to thrive in an environment of ambiguity and multitask effectively.Organized and able to work under pressure in a fast-paced environment.Extremely perceptive and highly emotionally intelligent.Ability to become a product expert and articulate the vision of the product.High level of drive for execution and desire to be the best.Technical Requirements:
- Bachelor's degree in Law, Business, Finance, IT, or a relevant discipline.
- 3-4 years of customer management experience, preferably within a SaaS technology organization.
- Experience managing a book of business with a record of successful forecasting & quota attainment.
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