The HOG Brand Ambassador is the voice of HOG to H-D customers and HOG Members.
The Brand Ambassador role represents the brand and its values through every customer interaction and maximizes the HOG member experience.
What will you be doing?
Represent the H-D Brand and its Values Assist & support customers with bespoke and exceptional service Manage the customer relationship focusing on developing and retaining customers and members Ensure an optimum customer experience through every customer interaction Process Payments on behalf of HOG members Drive revenue opportunities through cross-selling and upselling where relevant Capture H-D customer and member feedback and report back to management for improved customer experience Accurately maintain and update HOG member records on Salesforce Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction Requirements What are we looking for?
Technical Skills Ability to operate a Desktop Computer System and possess familiarity with Operating Systems Knowledge and demonstrated ability to use Microsoft Office Applications: Word, Excel, PowerPoint Knowledge and capability of Salesforce to create and update member records Soft Skills Fluent level of Italian High level of English Excellent written and verbal communication skills across languages supported Positive, enthusiastic, friendly personality, a natural communicator Experience in working in a sales/marketing environment Relating authentically to members Strong listening and influencing skills Ability to perform under pressure, and think quickly Ability to handle complaints and difficult customers Team player - helping the team to achieve objectives, friendly and approachable even when busy Ability to travel abroad when requested Benefits Full-time contract (39 hours/week) Monday to Friday - 9 am - 6 pm (one short day per week) Permanent contract (with 1 month probation period) 24 holidays per year Salary: €18,000 per year Hybrid for BCN Start date: December the 5th Who we are At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages.
We're People People.
We understand what makes people tick.
We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
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