Triggle The behavior of consumers, clients, and suppliers is changing fast. People are highly experienced, research products and prices, and read reviews online to make wise and sensible purchase decisions. This is the same in B2C and B2B. Long gone are the days when the easiest way to sell something was to offer a financial incentive. Nowadays, to positively influence purchase decisions, we need to make a real and long-lasting difference. We need to appeal to people's personal and business needs. We need to deeply understand what they value most: personalization. Personalization has become the new thing that drives traveler satisfaction, and machine learning is the powerful and positive disruptor in the hospitality industry that will drive it.
Following a trend of developments in other markets with companies like Amazon and Alibaba, the travel industry is entering an era of both traveler and supplier personalization - leveraging high-tech to deliver high-touch experiences. This is exactly why we created a neutral online B2B Travel marketplace: Triggle. Triggle is a platform that offers access to a database of journeys and experiences and allows the user to create bespoke personalized packages for the end consumer. Being a B2B platform, it also includes an easy-to-use toolkit for operational support to enhance the distribution management of these products. Triggle not only enhances travelers' experiences, it also drives business efficiencies.
Descripción de la ofertaDo you enjoy technology and support people to use it? In Triggle, we are committed to our mission to connect activities and excursions suppliers with clients through our Triggle platform. Our Customer Success team plays a crucial part in this mission providing excellent support to hoteliers and suppliers whenever they need us.
Responsibilities:Respond to customer queries in a timely and accurate way via our communication channels using our Help desk software.Maintain our help center.Identify customer needs and help customers to use specific features.Analyze and report product malfunctions.Share customer feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Arrange and execute customer training activities.How will you do itYou will work closely with our IT, Product, and Commercial team, around 30 enthusiastic colleagues. Laptop, keyboard, headphones, and 2 screens - all what you need to work comfortably will be provided.
Our people value proposition:Permanent contractWork remotely or from the office in our nice Headquarter in Palma, you can freely choose as per your preference.You will have all what you need to work comfortably in both cases.Flexible work shiftPrivate Health Insurance for you.Language lessons (English or Spanish)RequisitosAt least 1 year experience as Customer Success Specialist. Background in tech products will be valuable.You have experience and background in the Tourism Industry (Excursions and Transportation would be a plus).You have strong customer orientation and the ability to personalize the support to each client.You have outstanding communication skills both spoken and written.Excellent organization and coordination skills, problem solving is part of your ability by thinking outside the box for suitable solutions.Experience using Zendesk.High level of English.
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