Building the next-generation grocery e-commerce suite that is changing the way the world shops. At Ocado Technology, we are an ambitious global company completely transforming the way the world shops with our cutting-edge AI, ML, and robotic technology. With our retail partners spanning the globe, there is a huge amount of growth and opportunity. The e-commerce stream plays a key role in offering frictionless, convenient, and hyper-personalised shopping experiences for millions of global users across multiple platforms, in different regions, languages, currencies, and more. Based in our office in the heart of this amazing community of + nationalities, we offer an unparalleled culture focused on growth and learning.
Job Purpose This role provides UX expertise to underpin Ocado Technology's user focus, merging users and business needs to support the design of great products and solutions for our clients. Working in the E-commerce product stream, the UX Designer will support product and engineering teams using their visual awareness, UX skills, and technical aptitude to design accessible, user-centred solutions that meet commercial goals and deliver an amazing user experience.
Role & Responsibilities Product Alignment & CollaborationHave a flexible delivery-focused approach, liaising with UX Lead / Senior Product Manager to understand and align UX effort and priorities with roadmap objectives/deadlines.Create UX deliverables that meet user & product stream missions/ objectives.Monitor and track system usability when designing to ensure continuous and commercially sound improvements.Researching & Understanding User NeedsRecommend research topics and themes with UX Researchers & Product teams.Conduct simple design evaluations with Product team and identify opportunities to validate designs.Use research insights to identify and prioritise opportunities, creating actionable design recommendations and iterations to product features.Service DesignWhen designing, consider and use insights from touchpoints across the entire end-to-end service & the experience of different actors affected by the service.Contribute to the creation of customer journey flows and empathy maps to help visualise different actors' scenarios and flows for broader team and stakeholders.Design ThinkingChallenge ideas/problems & validate solutions using data & insights from end users, retailers & stakeholders.Facilitate design sprint workshops with UX, Product and Engineering teams to accelerate UX designs, turn agreed ideas into prototypes, and ultimately build better solutions.Create and encourage feedback frameworks/loops to improve, validate & iterate solutions with Product and Engineering teams.Interaction Design and Information ArchitectureConsider user & business needs in understanding the effectiveness of, and making simple improvements to existing Information Architecture structures.Choose appropriate fidelity of prototype, and be competent in making high fidelity interactive, shareable prototypes to translate ideas into interactions.Use prototypes to gain stakeholder buy-in and defend UX design decisions using insights & data with Product and Engineering teams.Visual DesignUse understanding of technical constraints and differences in native apps & responsive layouts to create visual designs.Create consistent, compelling, delightful, inclusive designs that are localisable, accessible and user-friendly using best practice collaborative design techniques.Contribute to the design system and use typography and intuitive visual hierarchies to help the user understand a UI making designs consistent and coherent.InfluenceHelp to create a strong sense of purpose and mission for the UX team.Show empathy with product & engineering teams and customers.Provide mentorship and coaching for junior product team members. Knowledge, Skills & Experience Essential: Relevant industry experience or technology business.Knowledge of working with mixed teams/functional areas, including product management, engineering, UX/UI.Proven ability to plan, manage, track and deliver on commitments.Intellectual rigour and the ability to pick up new skills quickly.Ability to work in a team effectively and/or work autonomously.Ability to prioritise in a fast-paced environment.Exposure to working with design and technology teams.Capturing business needs and user requirements to support product realisation.Additional: You contribute to being part of a high-performing UX team, working alongside product & engineering.You are flexible and adapt to changing business needs and can prioritise work effectively.You are self-managing, organised and able to plan, track and deliver your work on time and to a high standard.You have a bias for action, collaboration and optimism so that people will always want to have you in their teams.You are comfortable with processing and visualising data to help create insight, solve problems and inform recommendations.You are logical and take a structured approach even when there is ambiguity.You have strong written and verbal communication skills with a good emphasis on careful listening.You don't settle for good enough, you strive for great in every aspect of your work.You share knowledge with others internally. What we can offer you A relaxed, international, talented, creative and friendly environment, where we will provide you with the best tools to develop amazing stuff. We invest in our employees, ensuring we provide them with the best in-house and external training programs available. Flexible working hours with short Fridays, reduced hours in August, private health insurance, life insurance, ticket restaurant, ticket transport, ticket kindergarten, flexible WFH policy, share-saving scheme, gym membership discounts, fresh fruit, snacks, tea and coffee, monthly social events, Tech Talks and internal trainings, developer exchange programmes, and language courses in English, Spanish, and Catalan.
Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
#J-18808-Ljbffr