What's Barkibu? At Barkibu, we believe that all pets deserve immediate access to veterinary advice and the best insurance to cover unforeseen health expenses.
With that in mind, we are building the best consumer experience to help pet parents take care of their pet's health, through a combination of (i) an AI powered vet assistant, (ii) a telehealth platform, and (iii) a suite of subscription plans.
Our culture and work environment We have a purpose.
This is what we believe in and what we'll fight for at Barkibu: all pets deserve immediate access to veterinary advice and the best insurance to cover unforeseen health expenses.
Our goal is to create a comprehensive, immediate, personalized and affordable pet health service to make it available to all pet parents around the world.
We are present in the Spanish market but our priority is to continue expanding our ambitious plan to Latin America.
We are looking for? We are looking for a Customer Care agent for the LATAM market, someone with a unique customer care mindset. You have previous experience supporting or dealing with clients, and you have shown to yourself how empathetic you are with others. You are a proactive, curious and happy professional who wants to learn and share with the team.
You are a team player, humble and with high ethical standards. You are well organized, seek efficiency, and have excellent written and verbal communication skills, both in Spanish and English. This will be a critical position, and the person who leads this effort will be fundamental in the success of Barkibu's growth strategy.
Your day to day Assist customers through different contact channels (telephone, mail, chat...), helping them with their needs. Report and classify customer questions. Suggest improvements in our app, website and copies, in line with learnings obtained through helping customers. What are we offering? We are offering a unique opportunity to have an impact on millions of pets, and produce such impact by developing your own ideas. Competitive salary. Permanent contract (40h/week).
Afternoon shift. We are headquartered in A Coruña but we work remotely. Time and financial support to help you develop your skills. Flexible holidays.
Annual leave of 23 working days. Free online English classes. Tax-free benefits (restaurant, kindergarten and transportation credit card). Start date: March. Tipo de puesto: Jornada completa, Contrato indefinido
Salario: 19.000,00€-21.000,00€ al mes
Horario: Turno de 8 horas, Turno de Tarde
Experiência: Atención al cliente: 1 año (Deseable)
Idioma: Inglés (Obligatorio)
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