Customer Success Manager - Spain #WeAreUR and we continuously redefine automation
At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. With 50,000+ cobots already installed worldwide, we're well on the way to achieving it. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
The Customer Success Manager is a key stakeholder in the post-sales journey of our robot users. The Success Manager is focused on driving repeat sales by creating a meaningful relationship to UR's service and facilitating the successful deployment of our Cobots. The current goal of the CSM team is to achieve our growth aspirations, consistently strengthening and reinforcing our brand, as well as deepening our engagement and adding value to our clients.
This is a high impact, strategic and hands-on position, requiring a high degree of creativity, and excellence in strategy and execution in a dynamic environment along with focus on customer orientation. There are many stakeholders including our distribution network, technical teams, and vast customer organizations, all of which require a high level of tact and specialized communication.
To give you an overview of how this affects your role and responsibilities, you can look forward to:
Have full ownership of our customer experience; maintaining full overview of the robot deployment timeline and delivering appropriate resources during the customer lifecycle.Understand the individual growth and business goals of our customers and facilitate their development.Cross-functional team and partners coordination to ensure flawless customer implementation and experience.Act as the initial primary contact for customers post-sale and build strong relationships, understanding their specialized business, service needs, and drivers to continuously improve cooperation and process to mutual benefit.Coordinate with various members of the internal team by processing feedback received from end users, partners, and other members of the UR network.Manage regional accounts and provide proactive customer service when needed.Work independently, while also sharing knowledge and best practices with the team and relevant stakeholders and sharing ideas for customer experience, engagement, and improvement initiatives.Act as a sparring partner with the rest of the team to improve the customer experience.We are driven by honesty and act with integrity - #WhoAreU To be successful in this position we imagine you will come with:
Team collaboration, customer centricity, innovative mindset, and high sense of ownership are keys for being successful.
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