.We are looking for an experienced Business Manager to lead and oversee the work of employees in our office in Madrid. You will be responsible for ensuring the efficiency of business operations. The key objective of this role is to oversee the operations of all staff in the office supporting the delivery of customer services, facility management, HR, health & safety, information processing systems, quality procedures and processes in liaison and coordinated with the Operations, HR and IT functions at Head Office.As the Business Manager, you will ensure that adequate and suitable resources are maintained.Responsibilities: Coordinate and oversee the execution of AVASK ES operations in collaboration with Head Office and Studio Carrera.Ensure agreed procedures are documented for all activities and adhered to in accordance with the AVASK Group OMS.Ensure client service levels are maintained.Monitor and report on the overall performance of AVASK ES and report back to Operations in Head Office.Monitor and handle HR matters in liaison with the Head Office HR and Recruitment team.Specific Aspects to Cover: Ensuring that the company has the adequate and suitable resources to complete its activities while working alongside HR and other Managers.Organising and coordinating operations in ways that ensure maximum productivity.Supervising the work of the employees and providing feedback and counsel to improve efficiency and effectiveness.Organising training of new and existing staff.Maintaining relationships with partners/vendors/suppliers.Gathering, analysing and interpreting external and internal data and writing reports.Assessing overall company performance against objectives.Ensuring adherence to legal rules and guidelines.Ensuring that the premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.Managing the procurement of equipment, supplies and services within target budgets.Arranging appropriate maintenance for office equipment.Monitoring client satisfaction, recording, investigating, and responding to complaints.Highlighting opportunities for improvement and risks.Assisting with the internal auditing of systems and processes.Skills, Knowledge and Experience: Educated to Degree level or equivalent.BSc/BA in Business Management or relevant field.Proven experience as a Business Manager or relevant role.Fluent in Spanish and English.Experience in ISO 9001 management systems is an advantage.Adept in the use of CRM/other business systems.Excellent organisational and leadership skills.Good communication and interpersonal abilities.Excellent knowledge of MS Office, databases, and information systems.Ability to handle confidential information with discretion.What You'll Get in Return: Performance-based compensation.A collaborative culture of continuous learning to aid progression.Private Healthcare Insurance.Pension Scheme.Wellness days.Birthday off after one year length of service
