H-170 Network Operations Authority

Hiring Manager: Andrei Ilie Pavel, Manager Business OSS Operations
Location: ALL MARKETS
As a Specialist Operation and Maintenance, you will be accountable for creating and maintaining an operational framework delivering excellent customer service in a cost-efficient manner. You will lead and successfully deliver projects and programmes of work across several strategic pillars. You will be comfortable with answering operational escalations and providing operational solutions that meet internal or external customer demands. You will immerse yourself in the Vodafone transition to a digital organisation, championing "agile ways of working" while being hungry for innovation and embracing creativity, experimentation, and risk taking with a "fail fast" mentality.
Key Accountabilities and Decision Ownership:Accountable for functional management of the shared service and managed service teams.Accountable for the key service operations activities to be performed appropriately and in accordance with the agreed Service Level Agreement.Responsible for service escalations.Responsible for the business continuity plan.Responsible for collecting budget approvals.
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