Fields of Responsibility: Give support and collaborate with the ICSS manager in different (local and global) projects.Follow up the Export-Intercompany customers.
Provide outstanding customer service and manage customer complaints/inquiries in a timely and accurate manner.Follow up of VMI.Perform the backorder information.Enter Export orders, invoicing, and prepare the documentation necessary for Export shipments and deal with customs clearance in the SAP system.Management of road and/or air shipments.Create and update different documentation in DOCX (SOP, WIN, FRM, etc.
).Manage QA change (TCs, DEV, QACT, CCs, etc.)
related to customer services processes.Enter issues in HPQC9, testing in SAP and HPQC12 for different projects.Serialization management and handling of alerts and incidents in EMVO.Manage different reports.Update and create materials and customers in the SAP system.Daily contact with the courier to solve different claims (RECAPS) and booking of road shipments on their website.Set up data loggers for different shipments with controlled temperature.Education: High School Degree or FP2.
Experience: It is preferable to have at least 1-2 years of experience in shipping activities and Customer Service Department.
Competence Overview: Good collaboration skills and motivation.English (intermediate level).Practical and enquiring approach to problem-solving.Basic knowledge of international commerce (terminology, concepts, etc.
).Knowledge of IT tools (Excel, PowerPoint, Word).
A good level of Excel is highly appreciated.Good collaboration skills, motivation, and proactivity.El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/130032732/h132-customer-support-export-intercompany-customer-madrid/?utm_source=html
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