Work mode: Hybrid Onsite Location(s): Madrid, M, ES Additional Locations: Spain-Madrid; France-Île-de-France; Germany-Düsseldorf; Ireland-Galway; Italy-Milan; Netherlands-Kerkrade; United Kingdom-Hemel Hempstead Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance - At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we'll help you in advancing your skills and career.
Here, you'll be supported in progressing - whatever your ambitions.
THIS ROLE CAN BE BASED IN: Milan, Madrid, London, Paris, Düsseldorf, Warsaw, Ireland, Netherlands Purpose: Primarily responsible for supporting Service Management of Regional HR services through process reviews, vendor management and escalation support on an ongoing basis.
Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance.
The scope of the work will include acting as the interface between BSC teams (HRBPs, CoEs) and the third-party service providers like Alight delivering the related HR Services.
This role will have a significant role in the implementation of new Benefits technology across the EMEA region.
In addition, the role may be required to provide relevant HR project support Global OneTouch program.
Scope: The HR Operations Analyst acts as the key interface between HR Centers of Expertise (COEs), HR Business Partners (HRBPs) and key third-party providers, both internal and external.
Responsibilities: Provide HR Operations Analyst support with the following responsibilities as appropriate related to Benefits: Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements.
Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance (KPI's, metrics).
Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically.
Provide a continuous improvement focus and support HR CoEs to improve core HR processes.
Coordinate optimization and updates to HRSC processes (methods & procedures).
Create regional practices and processes, in conjunction with the Global Process Lead, to ensure HR Service Centre services are delivered in compliance with corporate policies and procedures and legal regulations as required.
Support operational calls with Vendors and multi-vendor coordination support.
Respond to and resolve a variety of escalated issues.
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