Gyl827 | Technical Support Agent For The French Market With English (6-Months) R117

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
Role Overview
As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.
Core Values
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to maintain a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a can-do attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets / SLA while working on personnel targets.
What you will be doing? Understand and respond to client's requests (by email and chat)Analyse the client's situation to reply to them quickly and efficientlyIdentify technical incidents, apprehend them, and provide an appropriate solutionOffer adequate solutions with a positive approachOrganise product returns and follow up on exchanges and repairsRequirements
What skills & experience you will bring to us?

A fluent level of French (spoken and written)A high level of EnglishYou are very well organised and have excellent interpersonal skillsYou can empathise with our customers, analyse their problems and offer them individual solutionsYou thrive in a dynamic, motivated, and multicultural team environmentYou adjust quickly to new environments, follow procedures, and meet deadlinesBenefits
What do we offer?
Start date: 9th of September
Contract: Temporary (6-month contract with 1-month probation period)
Full-time: 39 hours/week
Working days/Hours: Monday to Friday from 9:00am to 6:00pm
Salary: €21,000

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