1CALL Support Specialist (m / f / d)Job Number: 324947Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands.
We are passionate advocates of aviation, empowering people with the freedom of flight.
As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members now and in the future, beginning day one.
Your success is our success.DescriptionTextron Aviation is looking to add one role of customer support specialist to be part of the Europe 1CALL team.
The 1CALL Support Specialist works as part of the 1CALL Center during the assigned shift, in this case, we are looking to cover a morning and weekly shift onsite.This role interacts with each functional group in the "pod" to ensure the Customer is receiving excellent support.JOB RESPONSIBILITIES:Answer Customer calls and engage with other Team members to support each event.Report daily metrics to leadership: Customer metrics, Part status, Service and technical issues.Properly identify AOG (aircraft on ground) events and consult with lead to ensure Customer issue is resolved.Assist with issue resolutions regarding critical parts, technical items, or service challenges for each AOG event.Log information into CSINFO in an accurate and timely manner.Support the Fleet Program organization and any specific projects or objectives.EDUCATION / EXPERIENCE:Bachelor's Degree required.AP License preferred.Minimum 2 years of relative customer support experience, preferably in the aviation industry.QUALIFICATIONS:Proficiency in English and one other European language (Spanish or German preferred).Must be confident working independently without daily supervision.Ability to anticipate customer's needs.Demonstrate dedication in meeting the expectations and requirements of internal and external customers.Excellent written and verbal communication skills.Recruiting Company: Textron Aviation #J-18808-Ljbffr
