Service Engineer (Spanish Speaking) - Electric Vehicle Charging Solutions Full-time
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."
For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.
We are looking for a native Spanish speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions Team.
As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers.
Once diagnostics is completed, you will order spare parts, book field service technicians, and remotely support them to complete the job and restore the product's functionality.
Your Key Responsibilities:
Handle service cases to closure in our case handling system. Give support to Level 1 when required. Escalate complicated issues to Level 3. Remote diagnostics and service of products. Initiation of on-site interventions (to be done by service partner in the country/region). Create adequate repair instructions. Determine required spare parts. Request and give support to field service engineers. Test the product after service. Communicate the results to the customer. Occasionally conduct training for Level 1, customers, and service partners. Occasionally perform onsite troubleshooting. Periodically handle onsite field service to keep own knowledge and skills up to date. Communicate identified product issues to Quality and Master Service Engineer. Minimum Requirements: Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors. Certified for service and maintenance in electrical installations. Good understanding of networks and computers. Good technical analytical and diagnostics skills. Very good communication skills in English and Spanish. El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/130256301/gwe-349-service-engineer-spanish-speaking-electric-vehicle-charging-solutions-madrid/?utm_source=html
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