(Gve263) Front Office Supervisor - So/ Sotogrande

Job Description

- The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.

- To supervise the Front Office operations, including the Reception and Guest Relations, ensuring that the hotel standards and procedures are fully known and followed.

- To ensure appropriate stock levels for the smooth running of the Front Office operations and to prepare requisitions accordingly.

- To daily implement and control the checklists.

- To ensure a proper handover between the shifts.

- To upsell Rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.

- To be updated with the competitors' offerings and rates.

- To liaise closely with the Sales and Reservations on rate management.

- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.

- To maintain an atmosphere of high morale and a happy working relationship among the team.

- Takes responsibility for anticipating and meeting customer needs.

#J-18808-Ljbffr