(Gui550) - Customer Relations Executive - Account Manager

Ebury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Customer Relations Executive - FX Dealing Team Ebury Madrid - 4 days a week office-based working - 1 day working from home About the Job We are offering an exciting opportunity to join a fast-growing team in Madrid.
You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance.
You'll have a combination of client-facing skill/experience, operational know-how, and problem-solving abilities.
Responsibilities Support the day-to-day relationship of our corporate accounts.
Service the revenue and growth area of the business.
Act as an ambassador for the product and service at a customer-facing level.
Manage a portfolio of 300 clients who will be trading online through our EBO platform.
Ensure clients have Ebury as their main platform for trading and making payments internationally.
About You A passionate individual with a strong interest in client servicing.
Prepared to go the extra mile to exceed customer expectations.
Strong written and verbal communication skills.
Confidence in dealing directly with clients.
Ability to multitask/prioritize under tight time constraints.
Commercial awareness and confidence to promote the company offering.
Experience with Microsoft suite (particularly Excel).
Languages - Spanish Fluency and English at a professional level.
What We Can Offer You A clear path for progression, mapped out by your individual goals and personal objectives.
The tools to develop and master your client relationship skills.
The opportunity to service and develop your own book of clients.
A support structure that will drive you to succeed in your next goal.
About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 700 staff with a presence in more than 25 countries worldwide.
Cultural diversity is part of what makes Ebury a special place to be.
Please submit your application on the careers website directly, uploading your CV/resume in English.
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