About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau. Join a diverse and talented team in Four Seasons Resort & Residences Los Cabos at Costa PalmasFour Seasons Resort and Residences Los Cabos, at Costa Palmas located in LA RIBERA is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:Hotel Site: www.fourseasons.com/loscabosInstagram: #fsloscabosThe role of the Guest Services ManagerActs as Duty Manager and oversees the front of house operations of Guest Services, Bellmans, Airport, Butlers and Porters to ensure the highest level of hospitality and service is provided. She is responsible for resolving all guest related situations. Manages the flow of questions and directs guests in the lobby area or at the resort. Serves as the Guest Services Manager and is responsible for tracking service issues.Essential FunctionsAssist the Director of Rooms in overseeing and managing operations in accordance with Four Seasons standards, policies and procedures.Look for opportunities for guest-centric experiences across all hotel outlets: Work with department managers to put processes in place to ensure these opportunities are executed by all employees.It is in charge of resolving situations related to guest service: complaints and inquiries, ensuring that problems are resolved satisfactorily.Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.It is in charge of connecting with special attention guests (angel program) and ensuring satisfaction during the stay.Review VIP guests, individual guests and groups and to anticipate and exceed expectations.If necessary, it will inspect the rooms assigned to VIP, special attention and regular guests and ensuring that it is in good condition with all the comforts before arrival and based on GOLDEN's preferences.Supervises, guides, provides discipline, and evaluates the performance of employees; informing and updating the Director of Rooms.Assist the Director of Rooms. to manage a profitable budget with measurable objectives for the department within the financial parameters established by the hotel budget.Ensures that employee productivity is maximized through the use of multi-tasking scheduling, while being flexible to meet business financial goals as well as guest expectations.Focuses attention on improving productivity levels and the need to manage utility/payroll costs, within acceptable guidelines that ensure optimal deployment and energy efficiency of all equipment.Knowledge and SkillsEducation:College education in Hospitality or Business AdministrationExperience:Minimum of two (2) years in a leadership role with a strong track record in a luxury resortMinimum experience of two (2) years in the reception area or guest relations.Ability to communicate, read and write in English and Spanish. Extra languages are a plus.Skills and Abilities:Ability to work with all hotel systems and maintain a high attention to detail.Understand and ability to deliver high quality, luxury service standards.Ability to provide cost analysis and cost management skillsHighest level of integrity and transparencyApply an ethical approach to the outcome of situationsStrong interpersonal and relationship-building skills to work with cross-functional teams and clients and vendors.Able to take ownership with problem-solving, decision-making and conflict resolution.Work in a safe, prudent and organized mannerBenefits:Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head levelTransport: Shuttle service from San Lucas and San Jose del Cabo to the resortUniforms: Complimentary Dry Cleaning for Employee UniformsTravel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each locationJob Related: Offering complimentary buffet style duty mealsRecognition: Employee Service Awards as well as Employee of the Month & Employee of the Year AwardsAnd many more property and location specific benefitsWhat to Expect:Be part of a caring team with a family spiritHave opportunities to build a successful career with global potentialWork in a diverse and challenging environment and engage with the leadership teamBe recognized for your accomplishmentsAbout Four Seasons Hotels & Resorts:Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.Service CultureCurrently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.What it is Like to Work for Four Seasons Hotels & Resorts:At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!Learn more by visiting us at:Company Site: www.fourseasons.comOur Careers: jobs.fourseasons.comLinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsFacebook: https://www.facebook.com/FourSeasonsJobsTwitter: https://twitter.com/FourSeasonsJobsLearn more about our innovative initiatives:Pop Downs: www.fourseasons.com/popdownEnvoy by: www.fourseasons.com/landing-pages/corporate/envoy/#J-18808-Ljbffr
