.The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, SpainWe're looking for a Guest Services Manager to join our team at The Hoxton, Poblenou!The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).More about us...The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Reporting to the Front Office Manager, you will be responsible for leading day to day hotel operations and make sure our guest experience never flags. Being our Guest Services Manager is a great step if you're keen to develop and grow with us – whether you're currently in hospitality or not.What's in it for you...Become part of a team that's very passionate about creating great hospitality experiences.A competitive salary and plenty of opportunity for development.Food on us during your shift.Enjoy a free night at The Hoxton and a meal for two when you first start with us.Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.Time off to volunteer with one of our partner charities.Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.The chance to challenge the norm and work in an environment that is both creative and rewarding.Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.Excellent discounts across The Hoxton and the global Ennismore family.An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!Job DescriptionWhat you'll do...Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions