JOB PURPOSE
To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned. Handling requests of the external and internal customers in a professional manner. To service the guest rooms which are either occupied, check out, and to carry out turn down service of the rooms in accordance with the LRA standards. To make zero defect rooms.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Responsible for maintaining designated area clean and defect free as per LRA standards. Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
KEY OPERATIONAL RESPONSIBILITIES Financial
Optimize the use of chemicals, equipment and supplies to save cost. Maintain the par stock required at the pantry. Assist supervisor in making store requisition.Operational
Clean rooms as per company and LRA standards ensuring a defect free room. Equip all rooms with linen and amenities. Be helpful and courteous to guests at all times. Hand over important messages and guest requests to supervisors. Report any missing or broken property to the supervisor. Report all lost and found items. Maintain hygiene standards by building awareness of cleaning facts and chemicals used. Maintain high levels of personal hygiene. Follow periodical cleaning schedules. Knowledge of the proper utilization of the housekeeping attendant's trolley. Ensure that the trolley is kept clean, tidy and well equipped in the proper position. Be familiar with the deep room cleaning procedure. Stand in coordination for single point entry. Aware of the guest complaint handling procedure. Ensure that the floor pantry, corridors, and fire exits are maintenance free. Ensure the upkeep of all the equipment. Follow up on any assignments handed over by the supervisor. Perform any other duty assigned by the supervisor. Abide by company policy and decision. Fill the Associates Daily Assignment Sheet with all the required information after completion of a guest room. Abide by the key handling procedures. Abide by the Lost and Found procedures. Follow all safety and security measures. Safeguard and protect Hotel Property. Assist floor supervisor in carrying out Inventory of Linen and guest amenities. Carry out start and end of the shift duties: Keep the guest corridor area clean. Keep the service landing, walls, elevators, and surrounding area clean. Keep the pantry clean and neat. Replenish the trolley before and after completing the shift. Clean the vacuum, minibar glasses, cups, and other equipment used. Report any maintenance issues in the guestroom and at the public areas.Business Plan / Analysis
Assist the supervisor in analyzing all guest complaints and feedback. Be aware of occupancy status as per business plan. Be aware of departmental financials.General Duty
Maintain good working relations with fellow colleagues and respect supervisors and management. Provide other duties and services as assigned by the Housekeeping manager.
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