Guest Service Agent

Company DescriptionNovotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 18 meeting rooms can host up to 1,800 delegates.


Job DescriptionReport directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome "at home" on arriving and departing the Hotel.
Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
Responsible for Information desk activities (including guest queries, information, mail, and messages).
Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
Provide general information to customers and guests in a good and helpful manner.
Identify ways of increasing the Hotel's overall profitability within the section.
Know how to explain the hotel and network pricing policy to guests.
Know how to present the sales pitch for the various network products and hotel services.
Systematically offer the hotel's services to guests upon their arrival.
Strive to implement the Accor Vision and demonstrate active use of the Accor Values.


QualificationsDiploma in Hospitality Management or equivalent.
Prior experience in hotel front office operations is preferred.
A strong focus on customer service.
Excellent communication skills; fluency in English is required.
Be able to work shifts, weekends, and public holidays.


Additional Information• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.


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