Guest Service Agent

Detalles de la oferta

.Company DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.Job DescriptionPURPOSE OF POSITIONTo manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange, and assisting guests with inquiries.KEY ROLES & RESPONSIBILITIESRegister and room all guest arrivals according to established procedures.Perform check in, check out, and room change procedures and ensure all data are accurately entered into the hotel system.Maintain cashier float and ensure accurate daily report of all money received.Cash hotel guests' personal and travellers checks and assist with currency exchange.Keep abreast of all modifications to accounting policies and procedures.Attend to guests' requests of using the service of safety box at all times.Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.Attend to guest's complaints, inquiries, and requests, referring problems to supervisor/Assistant Manager if unable to assist.Familiar with other Sofitel properties to assist guests indicating any next destination on the registration card.Ensure that guests depart the hotel with a positive impression of hotel service.Perform the audit balances and prepare all reports for audit in an orderly fashion.When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals.Maintain comprehensive knowledge of standard reservation procedures.Maintain exemplary department standards of behavior, appearance, and attitude.Ensure front desk work area is kept clean and in an orderly state at all times.Fully aware of the Credit policy.Adhere to OH&S policies and procedures.Perform related duties and special projects assigned.QualificationsPERSONAL ATTRIBUTESStrong written and verbal communication skills in English.Able to develop rapport with and gain support from colleagues and management staff.Ability to work cohesively with co-workers as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.Ability to promote positive relations with all guests and patrons.Able to exercise good judgment with difficult guests.Understanding and ability to work in a multi-cultural environment.QUALIFICATIONSPost-secondary education or relevant qualifications in Hotel Management.Arabic or a European language capability


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

O-81 | Mozo/Moza De Habitaciones

Número de Empleo: 24021978Categoría de Empleo: Housekeeping & LaundryUbicación: The Westin La Quinta Golf Resort & Spa Benahavis Marbella, Urbanizacion La Qu...


Ares Consultores - Cádiz

Publicado 7 days ago

O-81 | Mozo/Moza De Habitaciones

Número de Empleo: 24021978Categoría de Empleo: Housekeeping LaundryUbicación: The Westin La Quinta Golf Resort Spa Benahavis Marbella, Urbanizacion La Quinta...


Ares Consultores - Cádiz

Publicado 7 days ago

(Xx-183) | It System Administrator / Customer Service Specialist 9/12/2024

This position is not currently funded and is contingent upon funding to Amentum. At this time, Amentum is seeking candidates to fulfill contingent roles. The...


Ares Consultores - Cádiz

Publicado 7 days ago

Recepcionista Para Clinica Dental Con Discapacidad Mayor Al 33 %. Jerez De La Frontera

Buscamos una persona dinámica para realizar las siguientes funciones: Atender a los pacientes que se encuentran en el centro, para ofrecer una experiencia ún...


Transmitel Contact Center S.L - Cádiz

Publicado 23 days ago

Built at: 2025-01-09T15:25:18.502Z