Publicada: 24.12.2024.
Actual hasta: 07.01.2025 Ofertas de empleo Guest Relations ManagerFAIRMONTGuest Relations Manager, CádizSalario: a convenir
Summary information
Puesto: Guest Relations Manager
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: FAIRMONT
Descripción de la ofertaProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont La Hacienda Costa del Sol.
Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge and Guest Relations, ensuring adherence to service standards and providing friendly, engaging service.Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.Continuously seek and utilize guest feedback to improve service quality.Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.Collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management.Communicate operational needs and important information to teams through briefings, emails, and meetings.Optimize productivity through effective staffing and scheduling.Coach and mentor Guest Relations colleagues in their personal and professional development.Ensure a safe working environment by following and maintaining Health & Safety standards.Assist with special projects and tasks as assigned by the hotel leadership team.
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