.HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.
With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.
We shine when YOU shine.
Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description Assist guests with check in and checkout, and other cashiering duties Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests' mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Comply with hotel and department policies and procedures at all times Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Attend daily briefings and relevant departmental meetings Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times Ensure cleanliness and appearance of Front Desk and related areas Establish awareness of the Hotels fire and emergency procedure Ensure vigilance in regard to in-house credit matters and act upon any discrepancies Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Qualifications Minimum GCE 'A' level or equivalent, University degree preferred Minimum 2 years hotel front office experience Computer Knowledge, i.E