About Ukio | We are one of the most promising startups of 2023 with headquarters in Spain.
We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris.
Ukio's mission is to empower individuals to live where they want, when they want by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.
Backed by Europe's best Venture Capital firms, we are currently ranked in the top 10 startups in Spain by LinkedIn, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe.
Our culture | We honor diversity, compassion, and honesty above all else in our team.
We are looking for dedicated, collaborative, and results-driven people to join us.
In true startup fashion, we embrace the unknown and grant full autonomy to our team members.
Role | As a Guest Operations Coordinator, you will be responsible for the entire lifecycle management of bookings, ensuring a seamless and efficient process that meets Ukio's high standards of service and customer satisfaction.
As the primary point of contact between all stakeholders—including the Guest Team, Sales Team, Strategy & Transformation, IT, and Finance—you will coordinate efforts across departments to ensure that all bookings are managed smoothly, on time, and to the satisfaction of all parties involved.
Responsibilities | Booking Management: Oversee and manage the entire lifecycle of bookings from initial booking to post-check-out.
Stakeholder Coordination: Develop and maintain strong relationships with key stakeholders to ensure alignment and effective communication.
Operational Excellence: Work as part of a team to ensure all bookings are handled efficiently.
Process Improvement: Continuously review and refine booking processes to improve efficiency and customer satisfaction.
Relationship Management: Foster good relationships and alignment with key stakeholders.
Administrative Support: Provide administrative support related to booking management.
Reporting & Analysis: Generate and maintain reports on booking performance.
About you | Bachelor's degree in Business Administration, Operations, or a related field.
1+ year of experience in operations coordination, booking management, or a related role.
Fluency in English and Spanish.
Strong organizational and multitasking skills.
Ukio's life benefits | Private Health Insurance with SANITAS, Flexible retribution with Payflow, UKIO Anniversary gift, Team buildings and office events, Transportation card, Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
Diversity and inclusion are important to us, and we encourage applications from individuals of all backgrounds.
We look forward to receiving your application!
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