.KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70s with 195 rooms and suites, different culinary spaces, swimming pool, spa, sports areas and the most intimate views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.In Kimpton you can:Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests.Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Experience Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-day:Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirementsSeeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient mannerKeeping close contact with guests for feedback, complaints and compliments – and following it upManaging, recording and resolving guest or customer complaints promptlyKeeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front OfficeWhat We need from you:Excellent verbal and written communication skillsAbility to deal with difficult interactions and work under pressureManagerial experience working in a customer service functionFlexibility to respond to a variety of different work situationsA passion for delivering an exceptional level of guest serviceWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business