As a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer experience at every stage, from the initial inquiry to post-sale support.Responsibilities:Developing and implementing programs and initiatives that contribute to the customer satisfactionProactively address customer inquiries and needs through various communication channels, such as email, online chat, and phoneConduct in-depth analysis of customer service results, surveys, and key performance indicators (KPIs) to identify areas for improvement and implement effective solutionsIdentify effective upselling strategiesImplement strategies to identify and prioritize VIP customers and repeating visitors for personalized serviceManage and curate information displays to enhance customer engagement and provide relevant informationFoster connections with various groups and events to enhance the overall customer experienceCollaborate closely with the Sales and MICE teams ensuring seamless integration and support for their objectivesIntroduce and maintain customer-centric rituals to enhance the overall experience and build brand loyalty.Develop and maintain a deep knowledge of the company's products and services to provide effective advice and guidance to customersParticipate in initiatives to continuously improve processes and procedures related to the customer experienceOrganize and oversee entertainment activities, with a focus on music events, to create an enjoyable atmosphere for customersStay updated on industry best practices and trends related to employee experience and incorporate relevant ideas into organizational strategiesMaintain a professional and positive attitude at all times, fostering a welcoming and inclusive environmentPrevious experience of at least 1 year in customer service or related roles, preferably in the hospitality industryExceptional verbal and written communication skillsStrong problem-solving abilities and the ability to remain calm under pressureCustomer-oriented mindset and a proactive approach to addressing customer needs and expectationsKnowledge of Customer Relationship Management (CRM) tools and similar systemsAdaptability and willingness to learn and grow in a dynamic environmentStrong attention to detailAvailability to travel for industry events such as fairs and conferencesStrong written and verbal communication abilitiesProficient in MS Office and other relevant softwareKnowledge of th#J-18808-Ljbffr
