.About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate and is currently undergoing restoration and renovation, scheduled to open in June 2024.Key Responsibilities:Create personalized experiences for guests by understanding their preferences and needs.Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.Assist with reservations, special requests, and event planning to ensure memorable stays.Respond to guest inquiries and feedback, resolving issues promptly and effectively.Collaborate with various departments to deliver exceptional service and create unforgettable experiences.Our Ideal Guest Experience Agent candidate will have:Exceptional Communication Skills : Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.Guest-Centric Mindset : A strong passion for hospitality and delivering personalized, memorable experiences to guests.Problem-Solving Abilities : Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.Attention to Detail : A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.Organizational Skills : Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.Multitasking Ability : Can handle a variety of guest-related duties simultaneously, such as managing check-ins, booking reservations, or responding to inquiries.Professional Appearance and Demeanor : Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests