.DescriptionRole MissionAs a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals.You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the market place.Key AccountabilitiesTeamWorking on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives; Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors; Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans; Participate in attracting, recruiting and onboarding a high performing team; Monitor your team's adherence to company policies and procedures; follow up when needed.ClientLead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor; Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; Achieve business objectives by utilizing the company Consumer Management client segmentation strategy; Full utilization of the various clienteling tools to activate, retain and grow team and personal client base; Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs; Monitor Client Advisor'sperformance and work with them on a daily / weekly / monthly plan to ensure Clienteling excellence; Lead from the shop floor, actively selling and role modelling the selling ceremony.Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered; Manage and resolve customer issues, delighting and retaining the client relationship.Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities
