.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Application Support Analyst Location: Ebury Malaga - 4 days in the office and 1 day from home office per weekThis is a 2nd Line support role supporting market-leading cloud applications (Salesforce, FenX, Atlassian suite, Github, Pycharm, IntelliJ), with further applications being added as the team matures, giving even greater scope to learn and upskill. There are opportunities to take part in company-wide projects with wide-reaching effects towards the company and other teams.You will support, maintain, and improve our key business applications in CRM, CLM, and other technical applications:Manage tickets from the user base:Advanced user queriesData updatesSimple configurationUser creationManage connected applications and pluginsIdentify common problems and themes that could be resolved by development workWork with the development teams to manage changes that require formal change controlMaintain and promote data qualityEnsure all applications are up to date and optimisedPerform regular application reviews and audits with the Internal Security and Audit TeamsReview application roadmaps, monitor new features and analyse their suitability for the businessPromote new features as they come online via blogs, pre-recorded videos and training sessions via VCCreate and maintain a knowledge basePromote self-service in the user baseRequired experience and skills: 2+ years in a technical service environment (either Service Desk or Application Support)Process-driven and diligentService-focussed and goal-orientedGood level of understanding of cloud technologiesExperience of Google's Workspace suite of applications and products is an advantageExperience with ZenDesk and/or Jira or other ticketing systems is an advantageDirect experience on Salesforce, or similar CRM, is an advantageSalesforce ADM201 certification is an advantage, but not essentialEnglish and Spanish language proficiencyStrong communication skillsSoft Skills We are looking for:A good team player who is able to work as a part of a group or independentlySomeone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problemsSomeone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlinesSomeone who is able to prioritise incidents and tickets while maintaining a good level of time managementPro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situationsAbout Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide
