.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.Core Mission As a GTM systems technical lead belonging to the central Business Processes and Systems department, you will work closely with the other operations teams, business units involved in the go-to-market motion, and analytics team to design and implement scalable, efficient, and user-oriented systems processes to support that motion. Thanks to your technical knowledge of CRM systems and data architecture alongside sales operations experience, you'll ensure processes implementations are optimized for scale with the desired level of quality. You'll ensure alignment and coordination on the implementations and deliveries across GTM initiatives where other Business Operations team members work on.Roles & Responsibilities Responsible for the design and implementation of technical business processes within GTM systems centrally managed by the Business Processes and Systems team.Offer technical and operational advisory to business partners during brainstorming phases of GTM operations process designs.Engage with business unit stakeholders and GTM Strategy and Operations team to collect functional requirements for both internal or cross-departmental processes within centrally-managed GTM tools. Then transform them into technical requirements for proper implementation.Coordinate and ensure proper alignment and delivery of GTM-related technical initiatives where the Business Processes & Systems team is involved.Lead a team of Business Processes & Systems specialists with a focus on GTM systems projects and implementations to ensure autonomous management of initiatives covering GTM scope, while reporting to the Head of Business Processes and Systems.Manage end-to-end initiatives and projects covering GTM motion cross-functional needs.Configure and set up centrally-managed GTM systems (CRM, Customer Success Tool, etc.) to adapt to business needs and to improve the overall user experience.Implement scalable and easy-to-maintain technical solutions (user interfaces, forms, automation scenarios, etc.) to power those business processes within GTM tools.Prepare technical notes and user interface documentation to support the business functions on the adoption of the technical solution/process implemented.Enable proper end users and business partners on the designed and implemented technical solutions.Requirements - 5-7 years of experience in CRM implementations or Go-to-market systems implementation roles with parallel earned experience around Sales operations in a SaaS company (Salesforce is a must-have; Hubspot or other CRMs would be highly valuable).#J-18808-Ljbffr
