.Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide!Job DescriptionAt Nexthink, the Go-to-Market Operations team is responsible for coordinating and aligning the efforts of Marketing, Sales, and Enablement using processes and tools to drive the revenue motions and execute a united go-to-market strategy. The team is focused on the alignment of the ongoing and continuous activities of the GTM function and the overall management, tracking, and forecasting of the Marketing department's budget and spend. Leveraging data insights, they will strategize with lead stakeholders to create the best operational & technological improvements to maximize efficiency and pipeline growth. Additionally, they will own the task of sourcing, implementing, and documenting all GTM technology and efforts in a clear and concise manner. Team members will also enable marketing users on best practices for the various GTM platforms they leverage. The primary goal of the GTM Ops team is to support the GTM function from lead acquisition through to successful Closed Won.We are looking for a Go-to-Market Platform Operations Manager to help manage, troubleshoot, and implement integrations and features for our various GTM platforms. As a member of the Go-to-Market Operations Team, you will work closely with the GTM Ops, Marketing, Sales Enablement, Sales Ops, and Sales teams to seamlessly tackle the requirements of the business related to our tech stack. This position offers the opportunity to partner with a supportive, fun-loving, and talented team of professionals with expertise in various GTM platforms.Main functions:Partially own the GTM tech stack; leading the administration, management, and strategy of our various tools including LeanData, Outreach, Allego, Marketo, and many more.Troubleshoot issues as they arise from various business partners relating to data errors, system workflows, and platform inconsistencies (work with team members to identify root causes and recommend sound solutions).Develop and document processes and drive enablement of our internal tools and be a leader in change management and communications for the team.Work in tandem with our analytics team to tell the top of funnel story to global marketing and sales leadership.Work closely with Sales Enablement team as the SME on new features so proper sales enablement can be created
