UNYQ: Human centered design is at the core of our company.
We are the leader in digitized custom prosthetic wears.
We work closely with prosthetists and clinics to provide state of the art digital tools and innovative options for their users.
We are revolutionizing our industry.
Come join us!
TasksThe Customer Experience (CE) Role: Responsible for managing all areas of customer service.
This includes being the main point of contact for all customers in a defined region and working closely with the sales team.
The "CE" will also work cross-functionally with all departments including (but not limited to) sales, design, operations, and accounting.
CE's key objectiveConfirm and approve the photos and measurements that come in with every custom order.
This is to be completed individually and with assistance from the design team.
Assigned TerritoryAll Global regions Needed - we are expanding.
Languages RequiredSpanish, English - Other languages Needed: German, French, Dutch, Italian - Reside: Seville and surrounding areas.
ResponsibilitiesProcess daily orders by performing a pre-check of photos and measurements of UNYQ's custom prosthetic product line.Enter orders into management system.Conduct outbound sales calls to identify new customers.Identify customers for UNYQ's key account program.Work with sales to present virtual key customer programs.Perform virtual customer training presentations.Monitor and manage accounts receivables of assigned customers.Training: Become an expert on UNYQ products and processes.Gain an understanding of the prosthetics industry and prosthetic trends.Minimum QualificationsCustomer service experience.Strong verbal, written, and presentation skills.Strong organizational skills - ability to work independently.Strong PC skills.Other QualificationsNights and Evenings: Ability to work some nights and evening hours (as back up support).
RequirementsA must-have: Minimum 2 years of CE experience.Spanish level C1 or native.English level C1 or native.German native level or French native level.Valuable good level in another language.BenefitsUNYQ | We are expanding - If you have experience in customer service, we are looking for you!
Help make people's lives better!
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