Position : Group Sales Manager (Full time #530636)
Property / Office : Mandarin Oriental Ritz, Madrid
Location : Madrid, Spain
The Company : Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.
The Hotel : Renowned Parisian designers Gilles & Boissier have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture, and art. With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs, and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city's most luxurious hotel.
Scope of Position : The Groups Sales Manager is responsible to quote for the Groups of assigned territory. The Group Sales Manager is responsible to execute segment strategy applicable to the assigned territory of his/her responsibility. Furthermore, negotiation and maximization of all group business opportunities from respective territory to meet objectives and contribute to overall hotel sales performance and strategy.
Reporting Line/s : The Groups Sales Manager will report directly to the Director of Group Sales.
Duties and Responsibilities :
To evaluate, respond and negotiate all group leads within specified time limits (maximum of 24hrs response time) and to company best practices, in order to make sure all client needs are met and the hotel is presented in the best possible terms to materialize group business.
To establish and maintain effective working relations both within the department and with other departments.
To attend selected functions and events indicated by the Director of Group Sales or Director of Commerce.
Organize and conduct sales appointments / sales calls.
Organize and conduct training sessions and presentations for clients.
To be informed of any market information including changing market conditions and trends in competition. To review, analyze, adapt, and implement these findings with the Director of Group Sales, potentially taking action to implement counteractions / programs together with the Sales team to stay relevant in a very competitive market.
To maintain and develop relationships with all key industry decision-makers such as; DMCs/Corporate Events Manager/Travel Advisors, agencies and any party with Group potential.
To organize, coordinate and conduct familiarization trips and hotel site inspections for the Group segment.
To maximize sales activities to ensure occupancy, rate and yield objectives are achieved in accordance with group sales plan and goals.
To achieve budgeted room nights and average group rate targets in keeping with the annual budget and sales plan for groups, tour series, and incentive business.
To effectively administrate and coordinate all group bedroom bookings until handover is made to the Coordinator.
To maximize sales for other hotel revenue generating departments (Food and Beverage, SPA, transportation, etc.).
To effectively manage a portfolio of key accounts through planned sales activities, maximizing account potential in terms of rate and/or room-nights in accordance with overall and specific Group Sales strategies.
To work in conjunction with Commercial Department Coordinator and Group Director to load in Delphi-SF (account profiles, new contacts, group quotations, group status, contract details, billing arrangements and deposit requirements, etc.) and make sure all data is accurate and updated.
To maintain a high level of exposure for the hotel in the major marketing areas through direct sales solicitation, telephone, and written communications. Prospecting, focusing on the development of new business.
To have full knowledge of overall hotel product and hotel's primary competition.
To work closely with MO Sales offices to be updated on market changes, share best practices, market intelligence, reports and revision of pipeline, follow up on existing and potential group business and ensure goals are achieved.
To be informed of any upcoming projects or developments (estimated opening dates) of Mandarin Oriental Hotel Group.
Communication :
Coordinate quarterly (or when needed) Group and hotel updates (news, offers, packages, etc.) to clients and partners.
To participate in partner's and RSOs marketing activities such as targeted newsletters and any other opportunities to penetrate your market.
Ensure all Group presentations, directories, capacity sheets, Cvent, and other possible Online RFP portals, are up to date.
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