The Group, M&E Trainee supports the strategic plans and objectives of the Cluster M&E Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. Roles/Responsibilities · Ensure all enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to. · Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximise conversion and sales opportunities. · Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. · Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution. · Support and deliver on the strategies and objectives of the meetings & events department taking ownership for assigned areas of responsibility. · Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company. · Provides detailed communication lines between the Hotel team, General Managers, Sales and Revenue Centre for enquiry transition and escalation. Attendance as required to properties to establish and maintain relationships with key members of staff as well as any ad hoc FAM Trips, client/site visits. · Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values. · Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements: - Being enrolled in a school / university program. - Being eligible to sign an internship agreement with a school/university. - Fluent in German and English. Required skills: Meeting&Events, Fluent in German Role: Group, M&E Trainee (German Speaker) Job Type: Apprenticeship , Full Time Location: Madrid, Apply for this job now.
