.Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It's why we're so driven to connect passion with purpose.Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visitSummary:Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients.Main Responsibilities:Support Managers with client engagement ensuring all information is accurate and provided on time.Provide support and guidance for all implementations and go lives.Provide daily functional support to the teams, to support the successful delivery of payrolls.Responsible for the maintenance of the Client Solution workbook.Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.Ensure and Sign Off System Maintenance Testing.Support the review of the Statement of Works before it's shared with the Client to ensure it's fit for purpose.Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.Support Year End.Ability to recognize and deal appropriately with sensitive and confidential information.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learnt.Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.Strada Security Standards are adhered and followed.Time Recording to be completed on time and accurately
