DESCRIPTIONAmazon's global last-mile operation is always evolving. As a Process Improvement Manager, you'll streamline and elevate our processes. You'll work with management teams to help us meet a number of operational goals, touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day.Key job responsibilitiesPlan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient.Audit processes for compliance and work to close any gaps.Analyze feedback and use data to own and implement process improvements at the site.Work with station management and other stakeholders to identify and solve process-related issues.A day in the lifeAs a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better - which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.You'll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you'll have the opportunity to share best practices and ideas with our EU network. In this role, you'll use data to drive improvements and continue to grow our shipping capabilities.About the teamAs part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery (via e-cargo bike or on foot) across Europe, and electric vehicle delivery. Using data-driven tools, we're able to see how we can make processes better and more efficient, or how we can reduce waste across the business.Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We're also responsible for raising the bar for our learning teams and making the on-boarding experience for Associates, Delivery Partners and Managers as engaging as possible.There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skill-sets. We work across a network of 200+ delivery stations to make sure everything from on-boarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.BASIC QUALIFICATIONSA degree in business, supply chain, transportation, economics or a technical field.Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.PREFERRED QUALIFICATIONSPreferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.Experience in Lean, Six Sigma and Kaizen techniques.Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access).Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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