Cledara is a fast-growing SaaS fintech that offers an all-in-one SaaS purchasing, management, and compliance platform for companies. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy. Think of us as a fintech wrapped into a powerful, yet simple to use and transformative SaaS tool. We are backed by leading investors, including Techstars and Anthemis, and have received global recognition:SaaS Startup of the Year 2018 by SaaStockTop 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal VenturesFinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in EuropeWe help companies in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business - discovery, purchase, management, and cancellation. We are growing very quickly and looking forward to having a passionate Customer Support Associate join our team.What you'll be doing: Monitoring Cledara's customer support channels and responding to customer queries in a way that inspires trust and peace of mindReviewing customer onboarding requests and completing data entry into our compliance systemsHelp draft and implement guiding principles, processes, and tools for Cledara's customer-facing operationsDevelop trusted advisor relationships with customersIdentify opportunities to improve Cledara's product through collecting and understanding feedback from customersRequirements: Excellent English, both written and spokenStrong verbal and written communication skillsA customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the businessAn inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptionsYou are comfortable with rapidly changing environments, organized and resourceful1+ years of experience in a Customer Support role for a B2B start-upIdeally, you have worked with Customer Support tools such as Intercom or ZendeskBenefits: €23,000 annual salaryBrand new Apple laptopRegular social events and company offsitesCentrally-located offices in Barcelona (and London)Healthy mind and body benefits, including:Health insuranceFitness budgetFood budgetJoin a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short timeLearn from some of the brightest people in the SaaS and Fintech industryWork with bright curious peopleBe challenged to stretch yourself to learn and growJoin a strong culture of openness & transparencyIf you think your skills and experience match what we are looking for and you'd like to join one of the fastest-growing fintech companies in Europe, please get in touch!#J-18808-Ljbffr
