.ABOUT GREYSTARJOB DESCRIPTION SUMMARYSupports the execution of business drivers to ensure Greystar's reputation and delivery for operational excellence within multifamily property management operations by providing training, assistance, and guidance on the multifamily policies, procedures, and platform including supporting the implementation of new processes or operational systems. In addition to auditing and reporting compliance to key procedures and policies, you will also provide assistance with onboarding and set up of new communities as they come online.JOB DESCRIPTIONKey Role ResponsibilitiesActs as a role model at all times by demonstrating the core values.Facilitates the development and continuous improvement of our operating policies, processes, and procedures; creating visibility andunderstanding for all levels of the organisation.Supports property teams to deliver on Greystar operational policies and procedures.Provides support to Community Managers as needed; ensuring understanding and compliance with policies and procedures.Works closely with the Systems teams in the business, to ensure technology is an enabler to business change and developed in line with our operating platform.Works closely with the Learning & Development function to ensure content for training is up to date and supports in understanding the core processes of the operation.Ensures the future operation of the communities will comply with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.Works in partnership with Regional Operations Managers to collect and present local market data.Provides input on making rate recommendations based on market data and monitors payments.Assists operations teams upon request with forecasts/budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.Supports Community Managers upon request with financial and timely variance reporting in respect of budgeted and actual spending and ongoing communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.Works with property teams to deliver compliance with financial month-end close and reporting.Works hand in hand with Health & Safety to drive a safety culture by putting in place appropriate health & safety and compliance activities including the incident reporting system.Works with Estates Management to identify how planned and reactive maintenance systems will be implemented.Role ScopeThis role reports to the Sr. Operations Director, Multifamily. This role will be required to travel to properties & developments.Key RelationshipsCommunity Managers and Community Teams.Regional & Corporate Operations Team Members.Estates Management Team.Asset Management Team.Corporate Teams including HR, Finance, Systems, Sales & Marketing