Our Team : Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work.
This leads to a challenging and stimulating professional experience full of growth and learning.
Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services.
Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.
Over the past two years, Global Finance Services has doubled in size and increased its scope.
As one department within Business Operations, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.
Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process :
Credit Management
Collections & Account Receivables management
Cash Application
AR Monthly closing and Reporting To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes :
Customer Master Data, Pricing & Commercial conditions
Claims & Disputes Management
Order Management
Role Purpose In the context of such transformation, a Global SME Customer Master Data role has been created
Under the management of the Customer master data Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments.
This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.
In close collaboration with Regional / Local leads, this role provides the support, coaching & facilitation to allow the Regional / Local teams to successfully adopt / adhere consistently to the core processes.
In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.
Global SME Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local / Regional teams.
He / She handles smooth change management among Local / Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.
As part of O2S GPO team, Global SME Customer Master Data and reporting to Global Process lead Customer master datacontributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.
Main responsibilities :
Core model Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead.
Processes in Customer Master Data management area include Customer creation and maintenance, Creation and modification of pricing condition and contract agreement, transactional Master Data influencing the order process (transportation group, rounding, )
The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and KPI's.
Collaborate on the change definition in policies and procedures supporting optimized and standard processes.
Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions.
Core model adherence / audit Build and maintain stakeholder relationships across all geographies and drive standardization of processes
Lead the preparation, conduct, and follow-up audit across all geographies the core model adherence
Oversee the process performance across the different geographies and provide input into how it can be further improved
Review and discuss and support in approvalof exceptions to the Core Model with the regions
Ensure strong relationships with the teams through both solid governances, as well as informal and formal networking
Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities
Global projects and initiatives Ensure iO2C Core Model components are well understood to perform an effective implementation
Deliver projects across all regions, notably technologies implementation
Own the business case for the relevant project incl. its implementation impact within iO2C P&L
Support neighbouring functions projects & other global initiatives impacting the Service Line.
Ensure relevant data are available to support business case and on-going project reviews
Collaborate in global projects (ex. ISHIFT) and neighbouring functions initiatives where Customer Master Data process is applicable
About you
Experience : Must have 5 to 10 years of process knowledge of in Customer service, Order to Cash & / or master data management, contract & commercial conditions management or similar (essential) and related systems
Strong understanding of the overall Order to Cash and Supply Chain E2E processes
Understand commercial policies, pricing, rebates, on-off invoices (essential)
Good knowledge of pharma business commercials, Trade Environment, Finance & business modelling
Proven experience in Project Management & process review
Soft skills
Multicultural mindset - international exposure
Excellent teamwork and interpersonal skills.
Ability to take initiative and overcome challenges. Effective collaboration skills with peers, stakeholders and partners across the organization
High capacity and willingness to learn about procedures
Ability to successfully lead & engage indirect remote teams Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions / geographies.
Ability to develop high-quality presentations.
Strong customer orientation
Strong Networking & communication skills
Excellent organizational and planning capabilities.
Positive, open-minded, customer centric and problem-solving attitude
Capacity to challenge the consensus, current state and to propose solutions
Reliability Ability to cooperate transversally & successfully work in a transversal environment
Innovation and creative mindset
Strong leadership & influence capabilities
Lead the change
Technical skills Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (essential)
Knowledge of Microsoft Office and expertise of MS Excel (essential)
Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
Education : Bachelor's degree (or equivalent) in a business or engineering school.
Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen.
So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our and check out our Diversity Equity and Inclusion actions at !
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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