JOB DESCRIPTION Global Shares, a JP Morgan Company, are currently expanding our service desk team and are seeking a Customer Service Analyst to service our clients.
ResponsibilitiesEscalate unresolved issues to 2nd and 3rd line support teams.Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc).Provide ad-hoc training and education to users as well as contribute to Knowledge Base articles.Maintain contact with customers throughout the ticket life cycle.Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.Required Skills, Knowledge and CapabilitiesStrong problem-solving skills.Client focus, interpersonal skills, and ability to network.Proactivity and Continuous Improvement mindset.Maintain the highest level of technical skill in the field of expertise.This position requires a high degree of discretion and judgment.Passion for learning new things every day and a continuous improvement mindset.Preferred Skills, Knowledge and CapabilitiesUniversity degree in Economics, Finance, or equivalent work experience desired.Experience in Customer Service role, preferably in the Financial Services or Software industry.Experience with Contact Center solutions.Previous account management exposure.ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAMJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors, and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families, and foundations take a more intentional approach to their wealth or finances to better define, focus, and realize their goals.
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