.Global Services Project Manager Description - Summary The Global Services Project Manager will report to the Lifecycle Services and Renew Solutions Enablement Manager.
The position will be responsible for driving operational excellence in launching multiple complex service offerings within Renew Solutions.
The ideal candidate will demonstrate mastery in launching services and/or products.
The Global Services Project Manager will frequently contribute to the development of innovative solutions through leadership of large-scale cross-division functional team projects and will be responsible for leading execution of the product roadmap, in partnership with key stakeholders throughout the organization.
Those stakeholders would include key partners in Product Management, Services Category, Services Delivery, Marketing, Operations, Finance, Hardware, and other key functions.
Responsibilities Communicates tactical process decisions and plans, project status, and issues and workarounds, to achieve alignment with relevant areas of the business, function, or region.
Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.
Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.
May collaborate with technology teams and stakeholders to provide prioritized business requirements and drive/tracking of the requirements to communicate status/completion to business requestors.
Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
Establishes processes that are consistent with overall organization objectives and maintains process documentation.
Conducts high level and detailed gap analysis for new service introductions.
Drives Q2C process development to achieve desired customer journey from ideation to launch.
Develops and conducts full end to end testing within new service introductions and improvement releases.
Documents current and future detailed business processes to support the services organization.
Works with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementations.
Creates strategies for process improvement of current launched services.
Education and Experience First-level university degree or equivalent experience; advanced university degree preferred.
Typically, 6+ years of related experience in IT/business operations.
Black belt/ Lean sigma training and certification is a plus.
Knowledge and Skills Self-starter who can manage ambiguous situations.
Strong knowledge of operational functions, programs, and processes