Job Summary This role will engage in planning of product support and solutions. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works to drive solutions diverse in complexity and scope.
Responsibilities Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes. Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing. Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value. Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth. Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance. Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth. Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business. Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently. Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. Education and Experience Required Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience. Preferred Certifications N/A Knowledge & Skills Agile Methodology Analytics Business Development Business Strategies Business To Business Customer Relationship Management Data Analysis Go-to-Market Strategy Key Performance Indicators (KPIs) New Product Development Product Management Product Strategy Project Management Thought Leadership Value Propositions Cross-Org Skills Effective Communication Results Orientation Learning Agility Customer Centricity Impact & Scope Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Responds to moderately complex issues within established guidelines.
Sales & Services Entity
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