WHO WE ARE
Avolta is the world's leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.
PURPOSE OF THE ROLE
The Global Retail Operations Manager ensures smooth communication between headquarters and regional offices, implementing operational strategies to enhance performance. The role involves monitoring new operative implementations, supporting ad-hoc requirements from Group Retail Operations, and ensuring compliance with policies and procedures. This position reports to the Chief Operational Excellence & Risk Officer and is based in Madrid.
RESPONSIBILITIES
Communication & Strategy Implementation
Facilitates effective communication between headquarters and regional offices
Ensures the operational strategy is understood and implemented in each country
Monitors macroeconomic conditions and their impact on retail strategies
Implements new strategic objectives in line with company guidelines
Operational Processes
Drafts and validates global implementation plans
Leads the implementation of these plans
Validates preliminary results and ensures successful global rollout
Develops and validates tracking tools to monitor progress and effectiveness
Support & Compliance
Participates in and supports various ad-hoc requirements from Group Retail Operations
Supports operational committees and follows up on their initiatives
Ensures the Retail Operations Community adheres to established policies and procedures
WHAT WE ARE LOOKING FOR
Bachelor's degree in Business Administration, Engineering, Management, or a related field
Minimum of 5 years of experience in retail operations, preferably in strategic and operational roles
Strong managerial and analytical skills
Exceptional strategic thinking and change management abilities
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
Experience with visual reporting tools (Power BI)
Strong negotiation skills
Ability to create and nurture a shared vision and build a cohesive team
Ability to select the right talent and mentor individuals inside the organization
Effective team leadership, with a focus on supporting and encouraging team members to achieve high performance
Comprehensive understanding of multi-category retail operations
Strong business development capabilities
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