WHO WE ARE Avolta is the world's leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.
PURPOSE OF THE ROLE The Global Retail Operations Manager ensures smooth communication between headquarters and regional offices, implementing operational strategies to enhance performance. The role involves monitoring new operative implementations, supporting ad-hoc requirements from Group Retail Operations, and ensuring compliance with policies and procedures. This position reports to the Chief Operational Excellence & Risk Officer and is based in Madrid.
RESPONSIBILITIES Communication & Strategy Implementation Facilitates effective communication between headquarters and regional officesEnsures the operational strategy is understood and implemented in each countryMonitors macroeconomic conditions and their impact on retail strategiesImplements new strategic objectives in line with company guidelinesOperational Processes Drafts and validates global implementation plansLeads the implementation of these plansValidates preliminary results and ensures successful global rolloutDevelops and validates tracking tools to monitor progress and effectivenessSupport & Compliance Participates in and supports various ad-hoc requirements from Group Retail OperationsSupports operational committees and follows up on their initiativesEnsures the Retail Operations Community adheres to established policies and proceduresWHAT WE ARE LOOKING FOR Bachelor's degree in Business Administration, Engineering, Management, or a related fieldMinimum of 5 years of experience in retail operations, preferably in strategic and operational rolesStrong managerial and analytical skillsExceptional strategic thinking and change management abilitiesProficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint)Experience with visual reporting tools (Power BI)Strong negotiation skillsAbility to create and nurture a shared vision and build a cohesive teamAbility to select the right talent and mentor individuals inside the organizationEffective team leadership, with a focus on supporting and encouraging team members to achieve high performanceComprehensive understanding of multi-category retail operationsStrong business development capabilities
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