Global Quality Specialist - Customer Care (Remote Friendly)You might have heard about us, but with a different name: Doctoralia.
It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients?
We jumped in and we empowered patients by giving them access to leave and read reviews about their visit.
We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients.
And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human? Docplanner at scale We are leaders in 13 countries so far, and more than 90 million patients trust us every month.
Almost 300,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners.
And yet, employing over 2,700 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.
Job Description What would you be doing with us?
During the past few years, our company has grown rapidly - we grew from a small startup to a global company.
With this growth, small local teams developed highly personalized solutions for their local operations.
The need has arisen to develop further insights provided in real time to the different countries, specifically directed at actions and strategy based on prescriptive and predictive analysis.
To do this, we are:
Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions.Analyzing, in real time, how the countries are performing and making necessary corrections.Ensuring clear and recurrent analysis to provide the best short and long-term strategy to our local structures while considering the biggest bets in each country.Joining as the Global Quality Specialist, how will you make an impact? Be a decision maker on operational changes by taking data-driven decisions.Own the relationship between the global operations team and the local structures.Propose and influence the operational direction of local structures.Own the relationship between global QA and tool POCs.Own quality KPIs management and KPI achievement.Improve the impact customer care has within the customer's lifecycle.Drive the information cycles between CC and other departments (CS, sales, etc).Be a quality champion.
Understand quality metrics and principles and relay them to local structures.Drive innovation within the department for all things quality-related.Qualifications What will help you thrive? Have 2 years or more of experience in quality management.Have GREAT communication skills.
You will be a part of a global team.Are proactive and curious.Are good with numbers and people equally.Know Excel like a pro.COPC certification is a plus.Have analytical thinking and like creating reports.Have experience with CRMs (Salesforce will be a plus).Have huge ease of learning new tools & skills.Have a problem-solving mindset.Speak English (Minimum C1).Additional Information Getting to know each other - What does the recruitment process look like? 30' Interview with Giuliana, Global Talent Partner.SHL assessment (a numerical reasoning assessment - standard practice for our hires).Business Case, including a few days' preparation time.60' Interview with the Hiring team to discuss your thoughts and findings - exactly as if you were working here already.Offer (subject to references)!What you will get in return? Competitive salary appropriate to your experience.Private health plan.Share options plan after 6 months working with us.Free English classes.Hybrid working model.Unlimited access to the Ifeel emotional well-being tool.Free birthday to spend the day with your loved ones!Join our team and share the greatness!
Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.Last but most important: an amazing team that will welcome you and support you along the way.Seniority levelAssociate
Employment typeFull-time
Job functionQuality Assurance
IndustriesInformation Services
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