Global Program Manager Digital Solutions (Remote) Company: Iron Mountain | Location: Spain
The Global Program Manager, Digital Solutions (DS) is responsible for the end-to-end delivery of DS cross-functional programs for new and existing customers. The Global Program Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions.
Key Accountabilities: Responsible for leading implementation programs of highly complex, multi-service line, enterprise-level solutions for DS customers globally. Manages a matrixed project team inclusive of subordinate regional program and project managers responsible for delivery of comprehensive customer programs including DS implementation, evolving products, IT infrastructure, real estate, HR, security, and finance. Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations. Is the primary, day-to-day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks, and performance reporting. Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance. Ensures internal stakeholder requirements are met including performance, quality, and financial goals. Hosts and leads project level and steering level meetings with internal and customer teams, including executive level stakeholders, to assist with open communications and project progress. Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures. Knowledge, Skills & Education: Requires 5-7 plus years of proven project management experience in a matrix environment. Bachelor's degree in Management or related field preferred or equivalent work experience. PMP Certification (preferred, but not required). Strong computer skills: proficient with Microsoft Office and Google application bundle. Experience with Software Development Life Cycle (SDLC) processes. Experience with scanning projects Kofax Capture, Kofax KTM, Globalscape. Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.). Experience within the outsourcing, SaaS, or hosted solutions industry is a plus. Good level of empathy and active listening. Ability to manage conflicts. Ability to multitask and prioritize issues in a complex environment. Excellent customer service. Cultural adaptability. English required. Additional languages preferred. Competencies: Leadership. Planning & organizing.
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