As part of one of its most ambitious transformation programs at AXA Partners, the company has made significant investments with the aim of digitizing and automating the assistance operations offered by AXA Partners through the different contact channels offered to end customers in the Motor amp; Home business lines.
Today, AXA Partners has a state-of-the-art technology ecosystem developed #34;in-house#34; or through strategic partners, which together with appropriate governance and processes, allows us to achieve our strategic objectives.What does your day-to-day look like?As Global Product Owner of eCare, you will be in charge of maximizing the value perceived by customers, both internal and external, participating in the definition of business processes and technological solutions based on the main technological asset of the ecosystem, called eCare.
Your responsibility will be to capture business needs expressed by our operations teams in different countries around the world and transform them into operational processes using existing capabilities in the ecosystem and new technological developments on the platform.
It will also be your responsibility to ensure that the solutions produced by the technological teams comply with what is expected both at a functional and usability level.What you#39;ll be doing:Contribute in the creation of the product vision (3 – 5 years) amp; define target agent journey in line with the company strategy and customer needs, ensuring consistency, transversality and standardisation.Transform business needs captured from operations organizations on the different geographies where eCare is deployed, conduct gap analysis, and transform business needs into operational business processes and new product features.Contribute in the design of the APIs and data models required to enable such customer journey.Manage the Product's backlog, by: understanding needs and defining objectives for each iteration, based on cost/benefits approach.
As well as building, arbitrating and prioritizing each item, based on business amp; transformation programs key priorities.Act as voice of operations in the tech.
squad you will be integrated into that includes eCare development team, business stakeholders, by sharing priorities amp; goals to achieve.Onboard every new geography to adopt eCare and adapt eCare to realize the vision and workings of their business processes.Work closely with other Global Product Owners to ensure a smooth and well-organized integration between the Products at each iteration.Manage progress, risks, and monitor the efficiency of the Produit by defining amp; following-up concrete KPIs (notably achievement of benefits, AHT, impact on Business Case, etc).Ensure a good monitoring of the quality of the Product (dashboard, incident process).Ensure alignment with Data guidelines and principles: Data Privacy, security, quality, consistency etc.#LI-SPYour ProfileYour skills and experienceStrong project amanagment abilities in international context4-6 years' experience as a Product owner/Product Manager, strong project management knowledge, change management principles, methodologies (e.G., agile) and tools with IT related changes.
Deep knowledge of Salesforce based solutionsExperience applying Agile methodologies amp; Customer focused.High level of business acumen and ability to formalize clearly business requirements.Resilient and tenacious with a strong propensity to persevere in a moving environmentDeep knowledge on Salesforce and cloud based systems principles.Value oriented always looking at "who should do what" before acting.Decision maker amp; ability to negotiate, with a Leadership mindsetCollaborative – capacity to adapt to different ways of working, always aiming at the common goal.Ability to communicate orally and in writing (minutes, recommendations, analysis reports) in proper business English at various levels of the organization.Strong attention to detail.About AXAAXA Group is the world leader in insurance and asset management.
We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.
AXA is the leading insurance brand worldwide, with over 100 million clients.
We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.About the EntityAXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities.
We protect what matters, when it matters.What We OfferBy joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise amp; diversity.
Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.Job SummaryJob number: 2300084MDate posted : 2023-08-31Profession: Information TechnologyEmployment type: Full time
