.We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability and operational excellence. The team lead for Global IT Incident and Problem Operations reports to the Head of Department IT Services and Process Operations.What you can find at Allianz Technology:Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).What will make you succeed in this position?Bachelor's degree in information technology, Business Administration, or a related field.Proven experience in a senior IT service management role, preferably within a large and complex IT environment. 5+ years of relevant work experience.Excellent leadership and interpersonal skills in an international environment.Strong analytical and problem-solving skillsStrong communication and stakeholder management skills with experience reporting to senior leadershipExcellent crisis management skills with the ability to remain calm under pressure and lead teams through complex, high-impact situations.Reliability, responsibility, commitment, and strong ownership for the quality of the service.Business fluent in English, additional languages are a plus.Your mission in the role will be:Lead, mentor and develop a high-performing incident and problem management team across different countries.Oversee the continuous operation of global IT incidents, ensuring seamless shift coverage 24/7.Main point of contact for Allianz Technology Management in the event of a major incident